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Websites - Great Customer Service?


Yesterday a friend of mine directed me to a web site that I was not familiar with, getsatisfaction.com. It’s an interesting idea. The company is offering a Web 2.0 customer service solution for everyone/anyone about any product or service while at...
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How to revive a failing CRM system...


There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the...
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And now also Tweeting....


Had I been a venture capitalist a few years back, and, had I entertained a pitch from the folks looking to develop Twitter, then here’s what I would have said (choking back tears of laughter): ‘OK, so let me get this straight, you want to develop...
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Read Wikipedia on Mobile Phones through Email


SnapAsk is a useful service that helps you retrieve information from the web via simple email commands. Just send a blank email to Ask@SnapAsk.com with the request in the Subject line and you’ll have the required information the next second. No...
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Appirio Cloud Storage for Salesforce.com


Appirio today announced Appirio Cloud Storage for Salesforce.com, a new software-as-a-service (SaaS) offering that uses Amazon Simple Storage Service (S3) to extend the capabilities of...
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Network Automation, Connotate and Agents


The news as of the second cup of coffee this morning, and the music is Neil Young's "Live Rust." It's hard to think of any major rock artist who's been around as long as Neil and who's been as good as Neil -- "After The Goldrush" and "Rust Never...
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